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Reliance Retail Limited, having its registered office at 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai–400002, Maharashtra, India, India (“Reliance”, “we”, “us” or “our”) is managing and operating the website, and mobile or tablet applications www.tirabeauty.com (collectively referred to as “Tira”, or “website”, or “app”), through which inter alia facilitate the sale and purchase of various beauty and personal care products (“products”) to the Customer (“Customer” or “user” or “users” or “you” or “**your **”).
The user may browse through the products listed for sale on the website and avail services related to such products (“services”). You may also be using our interactive services (“Interactive Services”) such as our beauty assistance, which will be subject to these Terms.
Only persons who can enter into legally binding contracts as per the Indian Contract Act, 1872, i.e., persons who are 18 years of age or older, are of sound mind, and are not disqualified from entering into contracts by any law, can use and access Tira. If you are a minor i.e., under the age of 18 years, you may use Tira only with the involvement of a parent or guardian.
By using the website, you expressly agree to be bound by these Terms and Conditions (“Terms” or “Terms and Conditions”) govern your usage, of the website, sale and purchase of the products on the website, access to Services, rights and obligations arising by virtue of usage of any feature of the website. These Terms and Conditions form a binding Agreement between Reliance and the Customer (“Agreement”) within the scope of Section 10A of the Information Technology Act, 2000 read with the Indian Contract Act, 1872. Please note that your usage of the website, the products, offers or promotions in relation to the products and the Services as may be provided by us or our affiliates or third parties, shall be governed by these Terms and such other terms that may be applicable (“Additional Terms”). If these Terms are inconsistent with such Additional Terms, the Additional Terms will control to the extent of such inconsistency with respect to the applicable Service or the product. If you do not agree with any of the Terms, we advise you not to use or access the website.
These Terms and Conditions constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures. The Terms and Conditions consist of Terms and Conditions for Use of the website and Sale of products respectively. Please read these Terms and Conditions carefully before using or accessing Tira. By using the Tira or availing of any Service, you signify your agreement to be bound by these Terms and Conditions.
REGISTRATION AND OPERATION OF YOUR ACCOUNT
1.1. In order to use Tira, you will have to register on the website. Registration is a one-time process and is free of cost. You can register on Tira via below mentioned process:
a. By using your mobile number. You can register by providing relevant information, such as your mobile number, name, gender, and other details relevant to creating an account. Your login ID and password will be created basis the information provided by you, which you can use to access your Tira account at any time.
b. By using social media login. By using a third party account you may use the login credentials from a third party account as identified by Reliance (e.g. Google or Facebook). If you use such third party accounts you will also be subject to such third party terms and conditions applicable to third party accounts as may be imposed by the relevant third party from time to time. It may be noted that any fraudulent activity or abuse of your Tira account due to login via social media is not attributable to Reliance.
1.2. Due to inactivity in your Account for a substantial time you may get automatically logged out of your account or you may choose to log out of your account. In case you are logged out of your account and wish to log in, you may log in via One Time Password verification via your registered mobile number.
1.3. Your credentials shared by you at the time of registration and your Tira login ID and password are referred to as “Account Information”.
1.4. You are solely Authorised to operate the account created by you. Consequently, it is your responsibility to maintain the confidentiality of the Account Information and for restricting access to your computer/mobile/other similar devices to prevent unAuthorised access to your account. You will at all times keep your Account Information up-to-date and accurate. You can access and update the Account Information under the ‘My Profile’ section of the website.
1.5. You also have the option to browse through the Tira Content and make purchases as a ‘Guest’. If you choose to proceed as a ‘Guest’, the details of the orders placed by you on the website will not be available for you to review. You will however receive the necessary communication and updates regarding your orders. However, should you require any assistance or information pertaining to such orders placed by you, you may contact customer support.
1.6. You will: (a) immediately inform Reliance of any unAuthorised usage of the account or any other security breach; and (b) ensure that you log out of your account at the
COMMUNICATION AND UNSUBSCRIPTION
2.1. You understand that once you have shared your account Information and successfully registered on Tira, you may receive SMS or email notifications from Reliance relating to your registration and transactions on Tira.
2.2. You may also receive such notifications regarding any marketing / promotional activities that may be available on Tira from time to time. By sharing your account Information and registering on Tira and/ or verifying your contact number with us, you explicitly consent to receive marketing/ promotional communications (through call, SMS, email or other digital and electronic means) from us and/or our authorised representatives regarding any new services or offerings, even if your contact number is registered under the DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018.
2.3. Reliance may also send notifications and reminders with respect to the services on Tira. While Reliance endeavours to provide these notifications and reminders to you promptly, Reliance does not provide any guarantee and will not be held liable or responsible for any failure to send such notifications/reminders to you.
2.4. You can unsubscribe / opt-out from receiving marketing/ promotional communications, newsletters and other notifications from Reliance at any time by following the instructions set out in such communications.
2.5. Please note all calls made by/to us are confidential in nature. However, the users’ calls may be recorded and monitored to ensure the quality of service and for training purposes.
ACCESS TO IMAGES
3.2. Tira also gives its users an option to upload an image as their profile picture on the website for a customised and exclusive experience. You acknowledge and agree that in addition to the restrictions set out in paragraph 11 (user Warranties and Restrictions), you will ensure that any image uploaded by you: (i) does not belong to another person, in relation to which you do not have any right; or (ii) such image is not defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethically objectionable; or (iii) is not harmful to child; (iv) should not infringe any copyright or other proprietary rights; (v) does not impersonate another person; or (vi) does not contain software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource; or (vii) should not contain indecent representation of women in any form; or (viii) violates any law for the time being in force, including but not limited to Information Technology Act, 2000, Indecent Representation of Women (Prohibition) Act, 1986 and Indian Penal Code 1860, and the rules made thereunder (as applicable).
3.3. Should the images uploaded by you be covered by intellectual property rights, belonging to you or assigned to you by a third-party, you hereby grant Tira a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, copy, or display, translate and create derivative works of the images that you upload, solely in connection with products and Services available on Tira.
3.4. In the event of a breach of any of the obligations mentioned in this paragraph 4 (Access to Images), you accept that we will not be liable to you or any third-party in relation to any claims, losses, liabilities, damages, and/or costs (including any attorney fees and costs) which may arise from a breach of the aforesaid obligations. You further agree that you will be liable to indemnify us in accordance with paragraph 12 (Indemnification and Limitation of Liability) of the Terms.
LICENSE AND ACCESS TO THE PLATFORM
4.1. Your use of the website and access to Tira content (as defined below) is subject to a limited, revocable and non-exclusive license which is granted to you when you register on the website. You will use Tira solely for the intended purpose.
4.3. You grant to Reliance a royalty-free, perpetual, irrevocable, non-exclusive right and license to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on any material posted by you on the website, including comments, or posts on social media without additional approval or consideration in any form, media, or technology now known or later developed, for the full term of any rights that may exist in such content, and you waive any claim overall feedback, comments, ideas or suggestions or any other content provided through or on Tira. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Reliance, including the execution of deeds and documents, at its request.
4.4. Please note that Reliance at all times reserves the right to refuse your access to the website, terminate your license to use the website, terminate/deactivate your account, remove or edit content on Tira, at its sole discretion, without any prior notice.
PERSONAL INFORMATION PRIVACY
5.1. During the course of your registration on and usage of Tira , Reliance may collect and store and/or you may provide us with, personal identifiable and sensitive information about you, including without limitation your name, phone number, email address, address, postal code, occupation, login details etc.
Content on platform
6.1. 6.1. All information, content, material, text, graphics, images, logos, button icons, software code, interface, design and the collection, arrangement and assembly of the content on Tira or any of the other services are the property of Reliance or its affiliates (“Tira Content””), and are protected under copyright, trademark and other applicable laws. Further, all trademarks, service marks, trade names and trade secrets in relation to Tira whether or not displayed on Tira, are proprietary to Reliance.
6.2. Reliance may display on Tira any third-party logos, trade names, or trademarks of other brands, as per the license granted to Reliance by such brands.
7.1. Reliance will try to make access to and use of Tira error-free and without interruptions. However, your access to Tira may be occasionally suspended or restricted to allow for repairs, maintenance, or for the introduction of new facilities or services on Tira platform. Reliance does not take responsibility for any access or usage problems that may arise from internet related issues at your end.
7.3. To help you in identifying the products of your choice, descriptions of the products are provided on Tira through photographs, videos, charts, screenshots, infographics and other visual aids. While reasonable efforts are made to provide accurate visual representations, we disclaim any guarantee or warranty of exactness of such visual representation or description of the products, with the actual product which is ultimately delivered to you. The appearance/colour of the products when delivered may differ for various reasons.
7.4. The products and/or Services purchased/ received/ availed on the website, causes side effects or doesn’t suit you, please note that Reliance in no manner responsible for any manufactural side-effects or service provider and manufacturer or service provider of the product or service shall be solely responsible for such side effects and consumer complaints. We advise you to carefully read the individual terms and conditions in relation to the products and consult a specialist before the use of the same.
7.5. The products and/or services included on Tira are provided on an “as is” and “as available” basis without any representations or warranties, express or implied, except as otherwise specified in writing. Reliance does not covenant or provide any representations and warranties:
a) in respect of quality, suitability, accuracy, reliability, performance, safety, merchantability, fitness for a particular purpose/consumption or the content (including product or pricing information and/or specifications) on Tira;
b) that the products or Services will be made available at all times;
c) that the operation of Tira, including the functions contained in any content, information and materials on Tira Platform or any third-party sites or services linked to Tira will be uninterrupted, or that the defects will be rectified, or that Tira or the servers that make such content, information and materials available are free of viruses or other harmful components; and
d) that Tira Content available on the website is complete, true, accurate or non-misleading.
7.6. Parties other than Reliance and its affiliates may operate stores, provide services on Tira. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content made available by them. Reliance does not assume any responsibility or liability for the actions, products, and content of any of these and any other third parties. The information displayed or any recommendation made to you on the website during the course of your use of the website is purely for informational purposes and for your convenience and does not amount to or be deemed to be an endorsement of any product or service under any circumstances.
7.7. You understand that the website may provide third-party services to help you locate and purchase products. Please note that this service is provided by third-party, and the website does not guarantee nor make any representation with respect to the correctness, completeness or accuracy of such services. You should seek emergency help or follow-up care when required and continue to consult your primary health advisor as you may deem fit.
7.8. Any liability or claim arising out of such third-party services availed by you shall be between you and such third-party. The company disclaims any liability that may arise out of your communication, availment of services (including but not limited to deficiency, shortcoming, and inaccuracy) with such third parties.
7.9. To the extent permitted by applicable law, Reliance disclaims any liability against any loss, damage, expenses, liabilities, claim, injury caused due to the failure of performance, omission, defect of products, or deletion, interruption, error, delay, virus, communication, unauthorised access, theft, destruction, alteration or use of records on Tira.
7.10. Reliance is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to access links of any third-party platforms, you are doing so entirely at your own risk and expense.
7.11. The interactive services provided on the website is to help you with select products and Services related queries. Any use of this functionality shall be subject to the following conditions:
a) Reliance, employees, directors or its affiliates are not responsible for any suggestions/recommendations made by the beauty advisors from time to time. It is hereby clarified that all recommendations are provided only basis the information you provide to us during the interactive services. It is always recommended before using any new product, please remember to read and follow the appropriate directions for use. If you have a specific skin condition, allergy, or sensitivity, it is advisable to always consult your doctor/perform a patch test as you deem fit, before introducing any product to your skincare regimen. The products suggested are purely on the basis of the description/details shared by you above.
b) Reliance or its affiliates are not responsible for any delay caused in attending to or replying to the queries via chat.
c) Communication through chat may be stored by Reliance for future reference, to improve the quality of service or resolve your concern, and the user of such service will not have the right to access such information at any future date.
d) While using this feature you may not communicate any objectionable information i.e. unlawful, threatening, abusive, defamatory, obscene information.
e) This feature shall not be used to sell any products, to give suggestion on business opportunity or any other form of solicitation.
f) You may proceed further and consult with our online customer care executive and avail the beauty service only if you agree to the above conditions.
7.12. Reliance does not warrant that Tira will be compatible with all hardware and software which is used by the user.
7.13. While we attempt to provide you error free and smooth experience in case of an inadvertent error there may be information on Tira that contains typographical errors, inaccuracies or omissions that may relate to information pertaining to the products, pricing, promotions, offers, shipping charges, transit times and availability. Reliance reserves the right to correct any errors, inaccuracies or omissions, and to change or update information if any information on the website is inaccurate at any time without prior notice.
7.14. The offers, discounts and other promotional offers displayed in other advertisements may vary for the customers based on factors relating to the customer such as usage of the website, volume of transactions, time spent on the website, city, place of residence, time, etc.
USER WARRANTIES AND RESTRICTIONS
8.1. You represent and warrant that: (a) your use of Tira will not violate any applicable law or regulation; (b) all information that is submitted to Reliance in connection with Tira is true, accurate and lawful; (c) use of the content and material you supply does not breach any applicable Tira policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). If at any time, the information provided by you is found to be false or inaccurate, Reliance will have the right to reject registration, cancel all orders, and restrict you from using the services and other affiliated services in the future without any prior intimation whatsoever. You agree to indemnify Reliance and its affiliates for all claims brought by a third-party against it or its affiliates arising out of or in connection with a breach of any of these warranties.
8.2. The products and services available on the website, and the samples, if any, that website may provide you, are for your personal use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any/commercial reasons.
8.3. You will not do any of the following:
a) Delete or modify any content on Tira, such as any information regarding the services, their performance, sales or pricing;
b) Use any engine, software, tool, agent or other mechanism (such as spiders, robots, avatars, worms, time bombs etc.) to navigate or search Tira;
c) Make false or malicious statements against the services, Tira or Reliance;
d) Post, copy, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise disrupt or damage Tira and/or services or any connected network, or otherwise interfere with any person or entity's use or enjoyment of Tira and/or the Services;
e) Introduce any Trojans, viruses, any other malicious software, any bots or scrape Tira for any information;
f) Probe, scan, or test the vulnerability of any system, security or authentication measures implemented by us or otherwise tamper or attempt to tamper with our technological design and architecture;
g) Hack into or introduce malicious software of any kind onto Tira;
h) Gain unauthorised access to, or interfere with, or damage, or disrupt the server on which the details connected to the Services are stored, or any other server, computer, or database connected to the Services; or
i) Engage in any form of antisocial, disruptive, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,”, “phishing” and “grieving” as those terms are commonly understood and used on the internet.
8.4. You are prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, updating or sharing on or through Tira, any information that:
a) belongs to another person and to which you do not have any right;
b) is harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy, hateful, relating to or encouraging money laundering or gambling, or otherwise harmful in any manner whatsoever;
c) harms minors in any way;
d) infringes any patent, trademark, copyright or other proprietary rights;
e) violates any law for the time being in force;
f) deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
g) impersonates or defames another person; or
h) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
i) directly or indirectly, offers, attempts to offer, trades or attempts to trade in any item, dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
INDEMNIFICATION AND LIMITATION OF LIABILITY
9.2. To the fullest extent permitted by law, in no event shall Reliance or any of its directors, officers, employees, agents or content or service providers (collectively, the “Reliance Representatives”) be liable to you for any direct, indirect, special, incidental, consequential, exemplary, special, remote or punitive damage, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses arising from, or directly or indirectly related to, the use of, or the inability to use, Tira or the content, materials and functions related thereto, the services, provision of information via Tira, lost business, even if such Reliance Representatives have been advised of the possibility of such damages.
9.3. In no event shall Reliance Representatives be liable for:
a) the use or inability to use or access Tira;
b) any content posted, transmitted, exchanged or received by or on behalf of any user or other person on or through Tira;
c) any unauthorised access to or alteration of your transmissions of sensitive personal information or other user data; or
d) any other matter relating to Tira.
9.4. Reliance is neither liable nor responsible for any actions or inactions of the other users of Tira or any breach of conditions, representations or warranties by them. Reliance is not obligated to mediate or resolve any dispute or disagreement amongst two or more users of Tira.
9.5. None of the directors, officials or employees of Reliance shall be personally liable for any action in connection with Tira or the Services.
Part B -Terms of sale on Tira
Our contract of sale
1.1. Listing and display of a product by us on Tira is our invitation to you to make an offer for purchase of such product. Likewise, the placement of an order on Tira by you is your offer to buy the product(s) from us.
1.2. Once you have placed an order with us for purchase of a product, you will receive an e-mail and/or SMS confirming receipt of your order and containing the details of your order (the “Order Confirmation”). The Order Confirmation is merely an acknowledgement that we have received your order and does not signify our acceptance of your offer.
1.3. We only accept your offer and conclude the contract of sale for a product ordered by you, when the product is shipped or dispatched to you and an e-mail and/or SMS confirmation is sent to you that the product has been shipped or dispatched to you (the “Shipment Confirmation”). We reserve the right, at our sole discretion, to refuse or cancel any order for any reason whatsoever before sending Shipment Confirmation to you.
1.4. If your order is dispatched in more than one package, you may receive separate Shipment Confirmations for each package, and each Shipment Confirmation and corresponding dispatch will conclude a separate contract of sale between you and us for the product(s) specified in that Shipment Confirmation.
1.5. Your contract is with us and you confirm that the product(s) ordered by you are purchased for your internal /personal purpose and not for re-sale or business purpose. Please note that we sell products only in quantities which correspond to the usual requirements of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.
1.6. You can cancel your order for a product at no cost at any time before we send the Shipment Confirmation relating to that product.
1.7. All orders placed on Tira are subject to the availability of such product, our acceptance of your offer as per the above and your continued adherence to these Terms of Sale
Return and refund
2.1. Please review the Cancellation, Returns and Refund Policy of Tira, which applies to products sold by us.
3.1. We list availability information for the products on the product display page. Beyond what we say on that product display page or otherwise on Tira, we cannot be more specific about availability. Please note that dispatch estimates are not indicative in nature and we do not guarantee the dispatch times. As we process your order, you will be informed by e-mail and/or SMS if any products you ordered turn out to be unavailable or out of stock.
4.1. All prices are listed in Indian Rupees. Price, as displayed, is inclusive of all applicable taxes.
4.2. Products in your shopping cart of Tira will reflect the most recent price as displayed on the product’s information webpage on the website. Please note that this price may differ from the price shown for the product when you first placed it in your shopping cart. Placing a product in your shopping cart does not reserve the price shown at that time. It is also possible that a product’s price may decrease between the time you place it in your shopping cart and the time you place the order.
5.1. You acknowledge that there may be licenses/permissions required under the applicable laws to use, purchase or otherwise possess certain product(s). You will be solely responsible for obtaining such licenses/permissions and complying with the terms of such licenses/permissions.
6.1. You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes.
Limitation of liability
7.1 In no event, our aggregate liability, if any, that is proven and ordered by a court of competent jurisdiction pursuant to a claim by you or person acting on your behalf, shall extend beyond the refund of money charged from you for purchases made pursuant to an order under which such liability has arisen and been established. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of product by us to you was formed.
Access outside the republic of India
Reliance makes no representation that the content on Tira is appropriate to be used or accessed outside the Republic of India. Any users who use or access Tira from outside the Republic of India, do so at their own risk and are responsible for compliance with the laws of such jurisdiction. These Terms do not constitute, nor may these Terms be used for or in connection with any promotional activities or solicitation by anyone in any jurisdiction in which such promotional activities or solicitation are not Authorised or to any person to whom it is unlawful to promote or solicit.
Term and termination
a. These Terms shall be effective from the date of their publication on Tira.
b. Reliance reserves the right to terminate the Services in the event of breach of any terms contained in these Terms and Conditions, misrepresentation of information, any unlawful activity by you or if Reliance is unable to verify or authenticate any information submitted by you.
c. You may terminate these Terms at any time, provided that you discontinue any further use of Tira. However, any such termination shall not cancel your obligation to pay for a product purchased on Tira, or any other obligation which has accrued, or is unfulfilled and relates to the period, prior to termination.
Reliance will not be held responsible for any delay or failure to comply with its obligations if the delay or failure arises from any cause which is beyond Reliance’s reasonable control.
No provision in these Terms will be deemed waived and no breach excused, unless such waiver or consent is in writing and signed by Reliance. Any consent by Reliance to, or waiver of your breach, whether expressed or implied, will not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
If any provision of these Terms is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision will be excluded from these Terms and the remainder of these Terms will be interpreted as if such provision were so excluded and will be enforceable in accordance with its terms; provided however that, in such event, these Terms will be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction.
Governing law and dispute resolution
These Terms, all transactions consummated between Reliance and you, and the relationship between Reliance and you is governed by the laws of India, without reference to any conflict of laws principles and with an exclusive jurisdiction to the courts of Mumbai.
a. These Terms and Conditions supersede all previous oral and written terms and conditions (if any) communicated to you by Reliance, for the use of Tira, and the rights and liabilities with respect to any services to be provided by Reliance shall be limited to the scope of these Terms.
b. These Terms are subject to amendments and modifications and may be updated from time to time, without any advance notice. You are requested to regularly review the Terms and Conditions as available on the website. Your relationship with Tira will be governed by the most current version of these Terms, as published on Tira.
Third party terms and conditions
In addition to these Terms, you will also ensure that you are in compliance with the terms and conditions of the third parties, such as bank offers terms and conditions, brand promotional offers, whose links, if any, are contained/embedded in the services. You agree that Reliance will not be liable for any transaction between your and any such third parties.
For any customer support for the products available on Tira or Services in connection with Tira, you may reach write to us on firstname.lastname@example.org or reach out to us on the toll free number 1-800 890 3030 between (All days 8 AM and 8 PM).
Grievance and redressal
Should your query remain unresolved for seven (7) days or more after reaching out to the Customer Care, you may submit any grievance with respect to Tira. You may also reach out to the Grievance Officer, regarding including with respect to any abuse on Tira including any discrepancies or grievances with respect to access or usage of Tira in violation of these Terms by any person, at:
Name : Pradeep Shinde
Designation : Grievance Officer
E-mail ID : email@example.com
Name : Heena V Chhapru
Designation : Nodal Officer
Email Id : firstname.lastname@example.org